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'Please be patient' | Michigan treasury reports high volumes of tax returns, delays in eServices reporting

"We ask taxpayers to please be patient. We’ll get that refund to you. Please allow 3-4 weeks for us to process your return," a spokesman for the MI treasury said.

LANSING, Mich. — If you've filed your 2023 Michigan tax return and tried to check the status of it online, you may have noticed some delays on your refund. 

13 ON YOUR SIDE first reported earlier this week that the Michigan Department of Treasury's eServices system was overloaded with high volumes of returns, so it's taking longer for the system to synch up with the latest status information. 

The treasury said while taxpayers are seeing delays in data reporting, that isn't impacting the actual process in returns themselves or supplemental checks. 

You can expect to see your return in about 3 to 4 weeks. 

"We ask taxpayers to please be patient. We’ll get that refund to you. Please allow 3-4 weeks for us to process your return," a spokesman for the Michigan Department of Treasury said. 

RELATED: State tax returns experiencing delays due to eService processing system

Another layer to these delays are due to tax returns that had the 30% Michigan Earned Income Tax Credit, or a part of the Retirement Tax Rollback, and couldn't be processed until Feb. 13. Tax return season also started later than usual this year.

Officials said taxpayers, who want to check on their refund after filing, should wait either three to four weeks for e-filed returns or six to eight weeks for paper filed to use the eService to check on your return or refund.

As of Wednesday, more than 915,000 tax returns for 2023 have been processed, and the state provided more than $570 million in refunds. As of Tuesday, Michigan processed 543,000 supplemental checks for tax year 2022, sending about $354 million.

13 ONE YOUR SIDE also got word that some people were having issues with Turbo Tax. The department was able to confirm that those issues were on Turbo Tax's end. The company is doing a software update earlier in the week.

The Better Business Bureau suggests you look over the following tips to avoid tax season scams:

  • File your taxes as early as possible. 
  • The IRS does not initiate contact with taxpayers by email, text or social media to request personal financial information or demand immediate payment. This includes requests for PIN numbers, passwords or similar access information for credit cards, banks or other financial accounts. Pressure to act quickly is a red flag that it is a scam. 
  • Make sure you are accessing the REAL IRS when filing electronically. Visit IRS.gov, and make sure the lock symbol is in the browser window. This means the website is secure and safe to enter personal sensitive information. Double check any tax preparation websites to make sure you are not on a fake site. 
  • Only deal with trustworthy tax preparation services. See our tips for finding the right tax preparer for you. Visit bbb.org to find Accredited tax preparation services that already meet our standards for trust and ethics

If you do fall victim to tax identity theft, contact the IRS at 1-800-908-4490 and file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or by calling 1-877-FTC-HELP.

You can also find a personalized identity theft recovery plan at identitytheft.gov

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