GRAND RAPIDS, Mich. — Michigan's Mac & Cheese Festival took place at LMCU Ballpark on Saturday, but it was originally scheduled for two days.
Organizers dropped the Sunday date of the festival about a month ago and said that they sent emails to people who bought tickets for Sunday.
But many people on Reddit said they were never told about the cancelation and still showed up on Sunday.
"Anyone else show up to the ballpark yesterday only to find nothing going on? I paid over $90 for 2 tickets and the organization has not said a word to its customers about refunds etc, they simply removed any evidence of a 2nd day from their social media," Reddit user goodspeedm posted on Monday.
13 ON YOUR SIDE reached out to the festival organizers about the cancelation and they told us that they are aware of the problem and are working to issue refunds.
"We apologize for the confusion. We want to make things right and will work to do so. We are working through any messages that we have been sent. People can email spencer@outliereventsgroup.com for help. We are working with the Whitecaps Box Office to issue the refunds," organizers told 13 ON YOUR SIDE.
Organizer and owner of Outlier Events, Brian Colopy, said that visitors to the festival's website will see a prompt for ticket holders to fill out if they have not received a refund for Sunday.
Colopy also said that many vendors were unable to commit to Sunday, prompting organizers to only host the festival for one day over a month ago.
"Saturday was a good day, but for whatever reason that Sunday date was difficult for vendors to be at. And so, we unfortunately made the decision to make it a one day event, we didn't want to have a great Saturday, and an okay, Sunday, we wanted the fan experience to be as best as we could. So, we canceled the Sunday date," said Colopy.
Molly, a ticket holder who asked to only be referred by her first name, said she was looking forward to the event, and was left disheartened that she was not notified of the change.
"Now I think 'okay, really what is going on?' I've checked my emails, all I saw were reminder emails about the event. And then I went and downloaded my tickets. And I see that they clearly said Sunday. So, at that point, we just decided we're gonna go to the ballpark and see what's going on. And I pulled in and my heart just sank."
Colopy says that this was the first time the event came to Grand Rapids, and wants to make things right with the customers affected. Molly, however, says that customers were not put first.
"The fact that they they couldn't even just make sure that they got a hold of people. It meant that my whole day was wasted."
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