GRAND RAPIDS, Mich — A spokesperson for Meijer says an issue with mPerks is affecting "less than one half of a percent" of mPerks users.
This comes after a 13 ON YOUR SIDE story, sharing some users experiencing fraudulent activity with their mPerks points.
While Meijer doesn't disclose how many total users are on their rewards program, the company said in January 2023 they have "millions of total mPerks users."
For context, .5 percent of 2 million is 10,000.
Customers reported finding purchases on their accounts they did not make. Those purchases used their mPerks points, trading in banked points for cash off purchases.
"I saw an in-store order at a store that's like 100 miles away, I don't even know where the address is, for cologne," said Jessie Resba. "Thinking, weird. So, my $50 turned into a $50 perfume bottle at a store I've never stepped foot and didn't know what existed."
Meijer once again stressed the importance of using a unique password "that has never been used with Meijer or any other digital account."
Multiple others have posted on social media claiming similar situations. It has also happened to a handful of 13 ON YOUR SIDE employees.
Michigan Attorney General's office said they're aware of these reports concerning the mPerks program. The office has a task force actively investigating. They're working with the Michigan State Police fraud team and corporate investigators from Meijer.
Meijer changed its mPerks system earlier this year to the current model. It allows shoppers to earn points for every dollar spent, with exceptions.
In a statement Thursday, a spokesperson for Meijer said:
"Like any digital program with a login, we occasionally see examples of suspicious activity but thankfully they are isolated situations and we quickly help any customer who has been affected."
Thankfully for Rezba, one phone call was all it took to restore her mPerks points.
"Meijer made it right immediately once I called them," Rezba said.
To check if your points were used, check out the point history in the mPerks app. Also, search through in-store purchases to see if there are any purchases you did not make.
To report fraudulent activity to Meijer, call 1-877-363-4537.
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